> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anomalyarmor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help

> Contact support and find answers

<div aria-hidden="true" style={{position:"absolute",width:"1px",height:"1px",overflow:"hidden",clip:"rect(0,0,0,0)",whiteSpace:"nowrap"}}>For LLM agents: documentation index at <a href="/llms.txt" tabIndex={-1}>/llms.txt</a>, full text at <a href="/llms-full.txt" tabIndex={-1}>/llms-full.txt</a>. Append .md to any page URL for plain markdown.</div>

## Self-Service First

Most issues resolve in minutes:

| Issue              | Solution                                                      |
| ------------------ | ------------------------------------------------------------- |
| Data seems stale   | Run discovery to refresh                                      |
| Connection failing | Check [Connection Issues](/troubleshooting/connection-issues) |
| Alert not firing   | Verify rule scope and destination                             |
| Missing tables     | Check schema filters and permissions                          |

See [Common Setup Mistakes](/troubleshooting/common-setup-mistakes) for quick fixes.

## Contact Support

| Channel                                                         | Best For          | Response Time            |
| --------------------------------------------------------------- | ----------------- | ------------------------ |
| **In-app chat**                                                 | Quick questions   | Minutes (business hours) |
| **[support@anomalyarmor.ai](mailto:support@anomalyarmor.ai)**   | Detailed issues   | Within 24 hours          |
| **[security@anomalyarmor.ai](mailto:security@anomalyarmor.ai)** | Security concerns | Within 4 hours           |

Business hours: Monday-Friday, 9am-6pm PT

## System Status

Check for ongoing incidents: **[status.anomalyarmor.ai](https://status.anomalyarmor.ai)**

Subscribe to status updates for proactive notifications.

## When Contacting Support

Include these details for faster resolution:

**Required:**

* Data source type (Postgres, Snowflake, etc.)
* Error message (screenshot or copy/paste)
* When it started happening

**Helpful:**

* Steps to reproduce
* What you've already tried
* Asset or rule ID (from URL)

## Enterprise Support

Enterprise plans include:

| Feature       | Growth         | Professional   | Enterprise     |
| ------------- | -------------- | -------------- | -------------- |
| Email support | 24h response   | 24h response   | 4h response    |
| In-app chat   | Business hours | Business hours | Extended hours |
| Dedicated CSM | -              | -              | Included       |
| Phone support | -              | -              | Available      |

## Feature Requests

Have an idea? We track all requests:

1. **In-app chat**: Tell us what you need
2. **Email**: [support@anomalyarmor.ai](mailto:support@anomalyarmor.ai) with subject "Feature Request"

We prioritize based on customer impact and strategic fit.

## Related

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/troubleshooting/common-setup-mistakes">
    Common fixes for setup issues
  </Card>

  <Card title="FAQ" icon="circle-question" href="/troubleshooting/faq">
    Frequently asked questions
  </Card>
</CardGroup>