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Common Questions

What happens if I exceed my table limit?

You can’t add new data sources or monitors that would put you over the limit. Existing monitoring keeps running uninterrupted. To add more, upgrade your plan from Settings → Billing.

Can I downgrade my plan?

Yes. Downgrades take effect at your next billing cycle, not immediately. Before downgrading, reduce your monitored tables to fit the lower plan’s limit.

How does proration work?

Upgrades charge the prorated difference immediately for the remainder of the current period. Downgrades do not issue a refund for the current period; the new (lower) rate starts on the next cycle.

Can I cancel anytime?

Yes. Cancel from Settings → Billing. Access continues through the end of your already-paid period, then the workspace drops to the Free tier (free forever, no credit card). Reactivate a paid plan anytime.

How do I get invoices or receipts?

Go to Settings → Billing → Invoices to download PDF receipts for any past payment. Enterprise customers on invoice billing receive invoices by email from accounting@anomalyarmor.ai.

Do you offer refunds?

We handle refunds case-by-case. Email support@anomalyarmor.ai within 14 days of the charge with your account email and the reason, and we’ll respond within 2 business days.

What payment methods do you accept?

Credit cards (Visa, Mastercard, American Express) via Stripe. Enterprise customers can pay by invoice in USD with Net-30 terms. Contact sales@anomalyarmor.ai to set up invoicing.

Is there a free trial?

Trials are available by invitation: a magic link in a cold email, a trial code we share directly, or the homepage try-it form. You can also start free anytime: the Free tier is free forever, no credit card, for up to 3 tables. Trials are 14 days with all features unlocked and no credit card; when a trial ends your workspace drops to the Free tier rather than locking you out.