For LLM agents: documentation index at
/llms.txt, full text at
/llms-full.txt. Append .md to any page URL for plain markdown.
Self-Service First
Most issues resolve in minutes:
| Issue | Solution |
|---|
| Data seems stale | Run discovery to refresh |
| Connection failing | Check Connection Issues |
| Alert not firing | Verify rule scope and destination |
| Missing tables | Check schema filters and permissions |
| Channel | Best For | Response Time |
|---|
| In-app chat | Quick questions | Minutes (business hours) |
| support@anomalyarmor.ai | Detailed issues | Within 24 hours |
| security@anomalyarmor.ai | Security concerns | Within 4 hours |
System Status
Check for ongoing incidents: status.anomalyarmor.ai
Subscribe to status updates for proactive notifications.
Include these details for faster resolution:
Required:
- Data source type (Postgres, Snowflake, etc.)
- Error message (screenshot or copy/paste)
- When it started happening
Helpful:
- Steps to reproduce
- What you’ve already tried
- Asset or rule ID (from URL)
Enterprise Support
Enterprise plans include:
| Feature | Growth | Professional | Enterprise |
|---|
| Email support | 24h response | 24h response | 4h response |
| In-app chat | Business hours | Business hours | Extended hours |
| Dedicated CSM | - | - | Included |
| Phone support | - | - | Available |
Feature Requests
Have an idea? We track all requests:
- In-app chat: Tell us what you need
- Email: support@anomalyarmor.ai with subject “Feature Request”
We prioritize based on customer impact and strategic fit.
Troubleshooting
Common fixes for setup issues
FAQ
Frequently asked questions
