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Self-Service First

Most issues resolve in minutes: See Common Setup Mistakes for quick fixes.

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Contact Support

Business hours: Monday-Friday, 9am-6pm PT

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System Status

Check for ongoing incidents: status.anomalyarmor.ai Subscribe to status updates for proactive notifications.

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When Contacting Support

Include these details for faster resolution: Required:
  • Data source type (Postgres, Snowflake, etc.)
  • Error message (screenshot or copy/paste)
  • When it started happening
Helpful:
  • Steps to reproduce
  • What you’ve already tried
  • Asset or rule ID (from URL)

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Enterprise Support

Enterprise plans include:

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Feature Requests

Have an idea? We track all requests:
  1. In-app chat: Tell us what you need
  2. Email: support@anomalyarmor.ai with subject “Feature Request”
We prioritize based on customer impact and strategic fit.

Troubleshooting

Common fixes for setup issues

FAQ

Frequently asked questions